Better late than never

I didn't get to blog in the early morning today. But, I made a commitment; I intend to stick to it.

When you are dealing with clients, this is a very important matter. I haven't dealt with a company or an individual yet who delivers 100%. We all have our moments. The most important thing is how we deal with them.

Personal accountability is the answer. If you make a commitment, but you are unable to fulfill on time or at all, the first thing you should do is notify the other party. Don't spend your time "hoping" something will happen to change the situation. No one has time for that. Everyone expects some level of disappointment in life. It's just part of the game. But, the earlier we can deal with the situation, the more likely we can find a just solution. So, when you are going to let someone down, the ideal way to communicate it is BEFORE you let them down. Be honest, explain the situation and let them know you intend to rectify the situation. Step two: follow-through. Make sure that whatever you commit to for remediation is absolutely achievable within the parameters described. If you let someone down once, and you are forthcoming, they will likely give you a second chance. Let them down twice and, in most cases, you are done.

This is true in both your business and personal relationships.

Until tomorrow... -j